Refund Policy
REFUND/EXCHANGE POLICY
*We have a 7-day exchange or refund policy, which means you have 7 days after receiving your item to request an exchange or refund.*
EXCHANGES
*We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.*
*A returned item can be exchanged for an item of the same price, or you can exchange it for store credit.*
*To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags(if applicable), and in its original packaging. You'll also need the receipt or proof of purchase.*
*To start an exchange, you can contact us at thevintwin@gmail.com.*
*Items sent back to us without first requesting an exchange will not be accepted.*
*After review, we may provide store credit AT OUR DISCRETION.*
*If your exchange is accepted, we’ll send you the return address information.*
*Buyers are responsible for return shipping, unless the return is due to an error or defect on our part.*
*Items sent back to us without first requesting a return will not be accepted.*
You can always contact us for any return question at thevintwin@gmail.com.
REFUNDS
*We have a 7 day refund policy, which means you have 7 days after receiving your item to request a refund.*
*Refunds are only issued for items that are incorrectly shipped, defective, or faulty.*
*You must notify us within 7 days of receiving your item to eligible for a refund.*
*To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags(if applicable), and in its original packaging. You'll also need the receipt or proof of purchase. You must also provide photos of the defective, faulty, or incorrect item.*
*After review, we may provide a refund AT OUR DISCRETION.*
*If your refund is accepted, we’ll send you the return address information.*
*After review, if it’s determined we are at fault, we will also cover the return shipping fees.*
*The initial shipping costs are non-refundable.*
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
*Unfortunately, we cannot accept returns on sale items or gift cards.*
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at thevintwin@gmail.com.